With over a decade of experience in property management, Melissa has mastered the art of delivering a smooth, stress-free experience for both renters and owners. Over the past 11 years, she’s built a reputation for being not only knowledgeable and results-driven, but also warm, approachable, and genuinely committed to the people she works with. Specialising in residential homes and units, she has a real passion for helping families feel confident and cared for throughout their property journey. It’s this combination of professional expertise and personal connection that sets her apart. Backed by a deep understanding of the local market and a service style rooted in empathy, Melissa ensures every investment is treated with the care it deserves. From lease agreements to maintenance coordination and tenant inquiries, she handles the moving parts with clarity, calm, and clear communication. She’s a pro under pressure, known for resolving issues efficiently while always listening and keeping clients informed every step of the way. Outside of work, Melissa is all about the outdoors—whether it’s camping, fishing, or spending quality time with her family. She’s also deeply inspired by the culture and diversity of the local community, which continues to shape both her personal life and professional approach. With Melissa and the award-winning team at Shape, you can rest assured you’re in the most professional hands.

Courtney brings a proactive, detail-driven approach to property management, combining clear communication, strong local knowledge, and a genuine passion for client care. Her journey began in New Zealand, but since relocating, she’s made Melbourne’s Bayside and South Yarra areas her home—living, working, and building lasting relationships within the community. With experience across a diverse portfolio, Courtney understands what it takes to keep things running smoothly in such a fast-paced, high-demand industry. Organisation is her superpower. Her calendar isn’t just a tool—it’s her second brain. Whether she’s coordinating inspections, arranging urgent maintenance, or keeping owners fully informed, she ensures nothing falls through the cracks and no one is left out of the loop. For Courtney, great property management is about more than ticking boxes. It’s about building trust. She believes in long-term relationships over quick wins—being available, staying accountable, and tackling challenges with clarity and professionalism. With plans to purchase her first investment property, Courtney also brings a fresh perspective and treats every property as if it were her own—focused on value, care, and peace of mind for both owners and renters. With Courtney and the award-winning team at Shape, you can rest assured you’re in the most professional hands.

With over 10 years’ experience in the property management industry, Lisa’s secret to ongoing success lies in her ability to foster strong renter and rental provider relationships, underpinned by clear communication and mutual respect. Lisa not only possesses a deep understanding of legislation, regulations, and compliance but also brings a personal perspective, having owned investment properties in both Victoria and interstate. This firsthand experience gives her unique insight into the challenges and goals of rental providers, enabling her to deliver a balanced approach that supports renters’ living experiences while helping rental providers achieve their financial objectives. Property management often involves juggling multiple tasks and deadlines, but Lisa’s organisational skills and proactive mindset ensure nothing slips through the cracks. She is highly skilled with property management software, enabling her to efficiently manage inspections, maintenance, financials, and more from one central system. Outside of work, Lisa stays active by walking her dogs along the beach on sunny days. She also enjoys the friendly, close-knit vibe of South Yarra and is often found exploring its fantastic cafes, bars, and restaurants. With Lisa and the award-winning team at Shape, you can rest assured you’re in the most professional hands.

A dedicated leasing and field agent with a university background in Criminology and Psychology, Yasmeen brings a thoughtful and analytical approach to her work, equipping her to expertly navigate the challenges of her role and approach client interactions with genuine empathy and understanding. Her strong communication skills and ability to build rapport are at the heart of her service philosophy, fostering trust and ensuring a seamless transaction for all parties involved. Yasmeen’s passion for real estate stems from a deep desire to help people, and she loves working in the local area of South Yarra with its rich heritage and tight knit community. When she’s not working, you’ll find her enjoying quality time with her family and friends and heading to the beach during the summer months to unwind and recharge. With Yasmeen and the award-winning team at Shape, you can rest assured you’re in the most professional hands.

With nearly a decade of experience in the Real Estate industry, Ally’s passion remains unwavering. Her versatile background spans across various domains including sales, property management, marketing, and administration, encompassing both the dynamic residential and commercial sectors. From start to finish, Ally’s hands-on involvement has granted her a comprehensive understanding of every facet of the industry, and the invaluable experience she brings truly helps anchor our team. What really distinguishes Ally is not just her impressive skill set, but also her contagious personality and sense of humour which greatly enriches our office culture!

Maria is a proactive, responsive and positive property professional. With experience across both residential sales and leasing, Maria possesses a strong commitment to clients and ensures a smooth transition in securing the best tenancies for our client’s investment. Consistently providing excellent service, Maria is an asset to the Shape Property team.

Jamie founded the business in 2014 following a corporate real estate and financial career.  Ever since, he has driven high standards of himself and the team in all aspects of negotiations, customer service and marketing.  This has formed the basis for Shape Property’s respected and value-oriented success that it enjoys today.  Continually innovating and always ethical, reliable, and fair to clients from all walks of life.  His family and the Melbourne Football Club are always close to his heart.

With a professional background in finance, marketing and client services, Jo founded Shape in 2014.  A key priority of Jo’s is to obtain a clear understanding of her client’s investment property objectives and fulfilling these requirements.  Jo prides herself on establishing sound relationships then implementing appropriate strategies in order to achieve outstanding results.  Jo is a very approachable and committed individual.  When not working she loves spending time with her family, friends and energetic Chocolate Labrador.